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FREE SHIPPING on U.S. orders over $30 & FREE U.S. RETURNS! FREE international shipping on orders over $150!

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Help & FAQ

If you have a question about a product, order, or need help with your account, check out our FAQs below to see if we’ve covered it already.

Social

Shipping

Where does trèStiQue ship?

trèStiQue.com currently ships to the United States (including Alaska, Hawaii, and US territories) and Canada with shipment to other countries coming soon.

What kinds of shipping do you offer?

Free shipping and returns on U.S. orders over $30. Orders less than $30 will have a charge of $7.

Shipments to Alaska, Hawaii, and US territories have a flat rate cost of $10. Orders over $50 ship free of charge to Alaska, Hawaii, and US territories.

All international orders have a shipping flat rate of $14. Orders over $150 ship free of charge.

We currently offer Standard Shipping or Expedited 2 Day Shipping for U.S. orders. Standard shipping is offered through FedEx Smartpost. Your trèStiQue products will be shipped after processing which takes 1-2 business days. You should receive your ground package 4-10 business days after your oder has been shipped.

Expedited 2 Day Shipping is offered through FedEx for a flat rate of $14. Expedited 2 Day Shipping orders will be shipped out the same day if placed by 8:00 AM EST. Orders that are placed after 8:00 AM EST will be shipped the next business day. You should receive your package within 2-3 business days after you place your order.

All international orders are shipped through DHL Express. Please be aware international packages can take 2-4 weeks for delivery because of country specific customs regulations and the DHL tracking will not update until it is scanned into the destination country.

When will my order ship?

If an order is made before 8:00 AM EST it will be processed and shipped the same day. All orders submitted after 8:00 AM EST will be processed and shipped out the next day.

Please keep in mind that if you order after 8:00 AM EST, it can add at least one day to your shipping time.

Our shipment center is closed on Saturday and Sunday (and U.S. national holidays) so any orders made on Friday (or during the weekend) will be processed & shipped out on Monday. It is at this point that you will receive your tracking number and can start tracking your package.

How can I track my order?

As soon as your order is on its way to you, we’ll shoot you an email that contains your FedEx or DHL shipping number. You can also check on the status of your order in the “My Orders” section of your account profile. If you did not create an account and checked out as a guest, email hello@trestique.com and ask for your shipping number.

I’m having trouble with my order, who can I talk to about this?

Please email us at hello@trestique.com if you need help with processing or tracking your order or if you have any questions about our products. We are always available to help you and will reply within 48 hours.

What are the tax and duty fees for international orders?

Tax and duty fees may be applied according to each country's tax and duty rates. Those tax and duties are not collected by trèStiQue and therefore, when applicable, will be collected from the customer upon receiving of the goods. You can check the specific tax and duty rates here.

Product

Help! How do I know if I’m choosing the right shade?

Simple. Just snap a selfie in a well lit place and message us with our Virtual Shade Matching pop-up (located on the bottom right of your screen). We will respond asap with a custom product reco. Or you can also email us a selfie at social@trestique.com and we will respond within 48 hours.

What is your ingredient philosophy?

We believe in high tech, high performance makeup. Why? Because you get better color, smoother application and longer lasting results. trèStiQue is free of parabens, synthetic fragrances and petro chemicals. We infuse our products with natural plant ingredients wherever possible, such as coconut oil, which is why we know you will love them! Most importantly our products are never tested on animals and everything is made with love.

How do I apply stick makeup?

Easy! Sticks are pretty fool-proof and blendable so there's no such thing as messing up. Follow our video tutorials on each product page or check us out on YouTube for longer how-to's and other trèStiQue tips.

Can I try a sample before buying?

We currently don't offer product samples at this time, but you can mix and match to create a custom Mini Trio or Mini Essential set, which are smaller sizes of our full sized formulas.

Do you do any animal testing?

No! We never test on animals.

Returns / Exchanges

Can I return my trèStiQue product?

Sorry to hear you weren’t happy with your purchase. Don't worry, we offer FREE returns! Keep in mind your return must be processed within 14 days of receiving the order. You will receive your credit for the original purchase price within 10-14 business days after we receive the merchandise.
Please contact returns@trestique.com to request your prepaid shipping label.
At this time we do not offer returns for international orders.

What’s your exchange policy?

We’re happy to accept exchanges within 14 days of you receiving your order. Products must be unused or lightly used.
Please contact returns@trestique.com to request your prepaid shipping label. At this time we do not offer exchanges for international orders.

Where should I drop off my return or exchange?

Once you receive your prepaid return label, drop your package off at any USPS post office location or mail box. No waiting in line or additional postage necessary!

I received the wrong product! What should I do?

We are so sorry! Email us at hello@trestique.com. We will work quickly to get you the correct order. Thank you for your patience!

I made a mistake! How I can I cancel my order?

Order processing usually occurs within 24 hours and fulfillment time may vary depending on when the order is placed. Therefore, we are unable to automatically cancel orders after they have been placed. Please contact us at hello@trestique.com to discuss specific questions or concerns.

Billing

When will my card be charged?

As soon as you place your order, your card will be charged in order to start processing your order.

What forms of payment do you accept?

We accept all major debit and credit cards: Visa, Mastercard, Discover, and American Express along with payments from international Visa, Mastercard, and American Express credit cards. All international orders will be charged in the U.S. dollar so please be aware that additional conversion fees may be applied by your international bank.
At this time we do not accept any forms of electronic payment such as Paypal and Apple Pay.

My payment was declined. What should I do?

There are a few reasons your payment did not go through. Please double check the following:
• Does your billing info (such as billing address + zip code, security code, expiration) match what’s been entered on the checkout page?
• Insufficient funds

Please contact us at hello@trestique.com for additional assistance.

Will I be charged sales tax for my purchase?

trèStiQue charges local sales tax for all orders being shipped within New York and Connecticut to the price prior to when your promo code is applied.

What is your price adjustment policy?

Forget to use your promo code? We are happy to adjust your order accordingly within 72 hours of your purchase only to orders that were originally full price. We offer various promotions and price discounts throughout the year. Please use only one promotional discount code per order. Promotions may change from day to day and last for varying periods of time.

Please contact us at hello@trestique.com with your trèStiQue order number and the promo code that you would like to be applied.

Account

Why should I create a trèStiQue account?

By creating an account with trèStiQue, you will get a more customized experience. Having an account also makes it easy to keep track of past orders, save time in the checkout process, and quickly reorder your favorite products.

Do I need to create an account?

No! You can always check out as a guest if you prefer.

Is it safe to save my payment information?

Yes! All payment information is securely saved and is a huge time saver for re-ordering. Saving payment information is not required.

I forgot my password! How can I get a new one?

To reset your password, go to the log in screen and select "Forgot Password." We will send you an email with password reset instructions.

Order

How can I check the status of my order?

After you check out we will send you an email with your order summary and order number. Once your package has been processed and shipped, you will receive another email, which will include a FedEx or DHL tracking number. The status of your order can also be found within the "My Orders" section of your account. If you did not create an account and checked out as a guest, email hello@trestique.com.

trèStiQue FAQ

Where is trèStiQue sold?

Currently, trèStiQue products are sold on trestique.com, sephora.com, in the Birchbox SOHO store (433 W Broadway, New York, NY 10012) and a few other E-tail partner sites.

How is trèStiQue different than other beauty brands?

trèStiQue is a unique brand doing things differently

1. We offer an alternative everyday makeup routine using only sticks, crayons & pencils.
2. We are the first brand to offer a 100% customized unique look and feel in all our packaging.
3. We engineered the first magnetic pencil in the world.
4. We created the first customizable twist on & off replaceable tool system for pencils.
5. We pride ourselves on high performance cream makeup that is “free of” ingredients you don’t want but full of attributes you do!